From opening an account to payments, betting, lottery, or app downloads – whenever you run into an issue, the Crickax Help Center is here to help.
Issues related to registration, login, passwords, and profile
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Visit the Crickax website and click the "Register" button in the top-right corner.
Enter your active Bangladeshi mobile number. An OTP will be sent to this number.
Enter the 6-digit code sent to you via SMS within the allotted time.
Choose a strong password of at least 8 characters, using a mix of letters and numbers.
Fill in your name and date of birth. Once registration is complete, you'll receive a welcome bonus.
Only one account can be registered per mobile number. If you have a referral code, make sure to enter it during registration — you'll receive an extra bonus.
After logging in, click the balance icon at the top and select "Deposit".
Choose your preferred method — Mobile Pay, Nagad, or Rocket.
The minimum deposit is ৳500. Enter the amount and tap "Proceed".
Send the specified amount to the number provided by Crickax and copy your transaction ID.
Enter your transaction ID on the Crickax page and click "Confirm". Your balance will be updated within a few minutes.
When making a deposit, always send to the correct number and keep your transaction ID. Sending to the wrong number may delay your refund. Every deposit is processed within 30 minutes.
Go to the Wallet section and click the "Withdrawal" button.
Select how much you want to withdraw and which method to use (Mobile Pay / Nagad / Rocket).
Enter the number you want to send money to, carefully.
An OTP will be sent to your registered number for security. Please enter it to continue.
Funds typically arrive within 15 minutes to a maximum of 2 hours.
The minimum withdrawal amount is 1,000 BDT. Bonus funds require wagering requirements to be met before withdrawal. A maximum of 3 withdrawal requests can be made in a single day.
Browse the list of upcoming cricket matches on the homepage or in the Sports section.
Choose from a range of markets including Match Winner, Top Batsman, Over/Under, and more.
Click on your preferred odds to add them to your bet slip. You can add multiple selections to build a parlay.
Enter the amount you want to bet. Your potential winnings will be calculated automatically.
Click the "Place Bet" button. After the match result, your winnings will be credited to your wallet automatically.
Odds change fast in Live Betting — if you take too long to decide, the odds may shift. Use the cash-out feature to lock in your winnings before the match ends.
Go to the Crickax login page and click the "Forgot Password?" link.
Enter the mobile number you used when creating your account.
A 6-digit OTP will be sent to your number. Enter it within 5 minutes.
Enter your new password twice. Your old password cannot be reused.
Log in with your new password and enable two-step verification for added security.
Never share your password or OTP with anyone. No Crickax staff member will ever ask for your password. If you receive any suspicious communication, report it to support immediately.
Minor issues can come up on any online betting or gaming platform — maybe a deposit didn't go through, or you're having trouble installing the new app. When that happens, getting a quick fix is what matters most. That's exactly why Crickax has built a comprehensive Help Center.
Our support team speaks Bengali and understands the needs of users across Bangladesh. Whether you're in Dhaka, Chittagong, Sylhet, or anywhere else in the country, we're here to help — in plain, straightforward Bengali, not just technical jargon.
A lot of people assume contacting support means waiting around for hours — but Crickax works differently. Live chat responses typically take no more than 3 to 5 minutes. Day or night, weekends or holidays, there's always someone from our team online.
Before reaching out to support, it's worth browsing the guides here in the Help Center — most common issues are already covered. From resetting your password to understanding bonus terms, everything is explained step by step in plain, easy-to-follow language.
Payment issues are the most common concern we see. If your balance doesn't update after sending money via Mobile Pay or Nagad, don't worry — in most cases it resolves automatically within 30 minutes. If it takes longer, contact support with your transaction ID and it's usually sorted within the hour.
Crickax takes your security seriously. If you're worried about your account being compromised, enable two-step verification – it takes just 2 minutes to set up in your account settings. Once activated, no one can log in from an unrecognized device without the OTP sent to your phone.
Some issues sound complicated but are actually simple fixes. If the app keeps crashing or your screen freezes, the cause is usually outdated cache data. Go to Settings > Clear Cache in the app and it should resolve right away. Small fixes like this are covered in detail in our Help Center.
The fastest way to get help. Average response time is just 3 minutes.
Describe your issue in detail and send it to us. You'll receive a reply within 24 hours.
support@crickax.bizSpeak with us in Bengali from 9 AM to 11 PM.
9:00 AM – 11:00 PMFor complex issues, open a support ticket and track it using your reference number.
Resolved Within 48 Hours
Our support team is always ready to help. Click the live chat button and get assistance in just a few minutes.