Crickax Privacy Policy – Your Data Is Safe with Us

Crickax is a trusted online entertainment platform in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") details our commitments and practices regarding the information of our users.

By using the Crickax website, mobile app, or any of our services, you agree to this Privacy Policy. We want to ensure you have full visibility into how your data is handled.

The core principles of our privacy policy are: transparency, minimal data collection, secure storage, and user control. Your trust in Crickax is our most valuable asset.

Crickax only collects information necessary to provide its services. The types of data collected and the reasons for collection are outlined below:

Crickax uses collected data solely for the purposes outlined below. Using data for any unauthorized purpose is strictly against our policy.

• Account Management: To handle registration, login, identity verification, and account security.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions.
• Service Improvement: To analyse your usage patterns and improve the quality of our platform.
• Security Guaranteed: To prevent fraud, deception, and unauthorised access.
• Contact: To send important updates, transaction confirmations, and customer support.
• Legal Obligation: To comply with applicable laws and regulatory requirements.
• Personalized Experience: To personalise our services based on your preferences and usage patterns.

The Crickax website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: These are essential for maintaining login sessions and platform security and cannot be disabled.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Helps us analyze platform usage patterns to improve our services.
• Security Cookies: Used to detect and prevent fraud.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the platform.

Crickax does not generally share your personal data with third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Only the minimum necessary data is shared with authorized payment gateways to process transactions.
• Legal Authorities: We may be required to disclose information to government authorities pursuant to a court order or as part of a lawful legal process.
• Fraud Prevention: Relevant authorities may be provided with information to assist in cybercrime investigations.
• Business Transfer: In the event of a company sale or merger, data may be transferred as part of the assets, with the same privacy protections remaining in place.

Even in the circumstances above, only the minimum necessary data is shared. We never sell or rent your data for marketing purposes.

Crickax follows industry-leading security practices to protect your data. Our security infrastructure includes:

• Encryption: All data is encrypted both at rest and in transit.
• Access Control: Only authorized personnel can access data on a need-to-know basis.
• Regular Backups: Data is backed up regularly and stored in a separate secure location.
• Security Monitoring: An automated system monitors for unusual activity around the clock.
• Penetration Testing: Our systems are regularly tested for vulnerabilities by external security experts.

Data Retention Period: Your data is retained for as long as your account remains active. After account closure, data may be kept for up to 5 years as required by law, after which it is securely deleted.

As a Crickax user, you have the following rights over your own data. To exercise any of these rights, please contact us at support@crickax.biz.

• Right to Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: You may request corrections to any inaccurate information we hold about you.
• Right to Erasure: You may request deletion of your data in certain circumstances, unless retention is required by law.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain circumstances.
• Right to Portability: The right to receive your data in a structured, machine-readable format.
• Right to Object: The right to object to the processing of your data for specific purposes.
• Right to Withdraw Consent: The right to withdraw any consent given at any time.

Crickax is a platform intended exclusively for adults (18+). We do not knowingly collect data from or provide services to minors.

• Age verification is carried out at the time of registration.
• Any account found to belong to a minor is immediately suspended.
• Any data collected from a minor will be deleted immediately upon discovery.
• Parents or guardians of underage users may contact us regarding their child's account.

If you suspect a minor is using Crickax, please report it to support@crickax.biz.

Crickax may update this Privacy Policy from time to time. We will notify you of any changes based on their nature and significance.

• Major Changes: Notice will be sent to your registered email or posted on the platform at least 30 days in advance.
• Minor Changes: You will be notified by a change to the "Last Updated" date at the top of the page.
• Your Action: Continued use of the platform after any changes will be considered acceptance of the updated policy.

The latest version published on our website will always take effect. Previous versions are also available upon request.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. We are ready to assist you with any privacy-related matter.

• Email: support@crickax.biz
• Subject line: Send "Privacy" to get a faster response
• Support Hours: 24 hours, 7 days a week
• Response Time: Usually within 72 hours
• Help Center: Visit the Help Center